Illinois Credit Union League
  • 22-Dec-2020 to Until Filled (CST)
  • Information Technology
  • Naperville, IL, USA
  • Full Time

The LSC division of Illinois Credit Union System is looking to hire a full-time System Support Technician to support our IT Department.

About Illinois Credit Union System:

Our Illinois Credit Union League (ICUL) division is the primary trade association for credit unions in Illinois and known as one of the nation's most proactive and effective ones. We provide advocacy, information, legislative support, educational resources, compliance support, and a vast network of additional resources to help them succeed.

The other major partner of the Illinois Credit Union System is the LSC, which helps credit unions compete through a number of products and services. By pooling resources through the System, we are able to achieve economies of scale and accomplish more than any of the credit unions and their members could alone. We operate in Illinois and nationwide.

Our culture of "people helping people" doesn't just benefit our members and the community, but also makes for a great environment to work in. The Illinois Credit Union System recognizes that our employees are our most valuable resource and our salary and comprehensive benefits packages reflect this commitment to excellence. Our employees enjoy a collaborative environment, 21 days of PTO, 10 paid holidays, time off to volunteer in the community, team social events, paid parental leave, and a casual dress code. We also offer a college loan pay down and savings program along with other benefits designed to promote financial wellness. In addition, our employee-first culture ensures that you receive the training and development you need to be successful. You will have the ability to sharpen your skill set through webinars, in-house training sessions, and a fully comprehensive digital learning library through our talent management system. 

Summary:

Serves as the primary point of contact and first level of support within the Information Systems department for all computer requests. Responsible for recommending desktop, printer, and peripheral hardware and software purchases, performing installation, configuration, troubleshooting, and repair. This involves responding to incoming requests, consulting with users, prioritizing the request, escalating or assigning the request as necessary, and performing and/or tracking the resolution of the issue. Another major function of this position is to perform and/or oversee regularly scheduled operational tasks, including tape backups, report and file transmissions, and service metrics reporting. Also responsible for ad hoc operational tasks such as file restores from disk and tape, retransmission of files and reports, testing, user administration and security. The ability to work with people of all levels in the organization, who possess varying degrees of technical skills, while maintaining a positive and patient attitude is critical.

Essential Duties and Responsibilities:

  • Provide timely response to requests made via personal contact, phone, or email
  • Accurately record, prioritize, categorize, and assign requests in system
  • Perform PC deployment, moves, and upgrades, including the installation of hardware, domain access, networking protocol, and software.
  • Troubleshoot and resolve problems/issues related to desktop hardware, software, network access, remote access, security, and business applications.
  • Order software, desktops, and peripherals and track service calls for warranted equipment
  • Perform desktop hardware and software testing as required.
  • Monitor scheduled batch processes, including incoming and outgoing file and report transmissions. Investigation/tracking of inbound reports.
  • Generate test files for new customer implementations.
  • Perform scheduled and ad hoc operational tasks, including tape backups and restores, issues reporting, customer setup, testing, and retransmissions.
  • Work closely with other IT team members to identify and suggest resolutions and improvements to infrastructure, processes, and procedures.
  • Order, maintain, and organize adequate inventory of equipment, supplies, and spare parts.
  • Assist with Server Maintenance.
  • Assist in Off-Hours Systems Monitoring.
  • Assist in Systems Security work/audits.
  • Create and maintain operations documentation.
  • Perform other related duties and assignments as needed.
  • Local area travel may be occasionally required.

Preferred Education and Experience:

  • Associate's Degree required, Bachelor's Degree in Computer Science preferred.
  • Three to five years of similar or related experience.
  • Expert knowledge of Microsoft operating systems and Office Suite.
  • MSCA, MOUS, or CompTIA certifications desired.
  • Familiarity with network, telecom, security, and file transfer protocols.

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 10 pounds at times.
Illinois Credit Union League
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